Return & Refund Policy

Our Commitment

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Returns are accepted within 2 days of the delivery date if:

• The item is unused, unwashed, and unworn.
• All original tags, labels, and packaging are intact.
• The product is in its original condition.
• A valid proof of purchase or order number is provided.
• A clear, uninterrupted unboxing video recorded from opening the sealed package until the product is fully displayed is mandatory for all return, replacement, and refund requests. Requests submitted without an unboxing video may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or special sale (unless damaged or defective).
• Items that have been used, washed, altered, or damaged after delivery.
• Products returned without original tags or packaging.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by providing:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.
• A clear, uninterrupted unboxing video showing the package being opened and the damaged, defective, or incorrect product. Claims for damage, missing items, or wrong products cannot be processed without the unboxing video.

After verification, we will arrange a replacement or issue a refund, as applicable.

Return Process

1. Contact our customer support team within 2 days of receiving your order.
2. Share your order number and the reason for the return.
3. If your return is approved, return instructions will be provided.
4. Once the returned item is received and inspected, we will process your replacement or refund.

Refunds

• Refunds are processed after the returned product passes our quality inspection.
• Approved refunds will be credited to the original payment method.
• Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Exchange Policy

Exchanges are available for:

• Wrong size (subject to stock availability).
• Damaged or defective products.
• Incorrect items received.

If the requested size or product is unavailable, a refund or store credit may be offered.

Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled. However, eligible products may be returned according to this policy.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team with your order details. We will be happy to assist you.